MELLISSA FASHIONS (PVT) LTD
RETURNS / REFUNDS / EXCHANGE POLICY

Mellissa will give its customers the opportunity to refund, return or exchange a product provided it is in fully resalable condition. Returns should be made within 7 days and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund/exchange on the item. A refund of the delivery charge will be given in the instance of faulty, damaged or incorrect products.

RETURN / EXCHANGE / REFUND

01. Returns via courier collection or the nearest post office

  1. Drop us a message through the same platform you reached us (Facebook/ Instagram/
    Whatsapp) or call us (Contact – +94 707 702 702) with the following details such as order
    number, product code, reason for the return.
  2. Once we inform the courier company, they will pick up your product. If the product is
    faulty/damaged or incorrect, no courier fee will be charged. If not, Recipient will need to pay
    LKR 450 to the Courier company. You can also send the package through a registered post from
    your nearest post office to the following address;- No. 175/1C, Palenwatte, Pannipitiya.
  3. Any applicable courier charges to be incurred by the customer.
  4. Exchanges can only be made for different sizes or different colors of the same item.
  5. Once the items have been received, we will undergo a quality review.
  6. Your request for an exchange will be processed within 7 days of receiving the garment.
  7. Returns should be made within 7 days and in original, undamaged packaging with the tag
    intact. If we find that the product has not been returned to us in fully resalable condition, we
    are unable to return the item.

02. Please note,

  1. We will only be refunding damaged or faulty items. We are also unable to offer a refund or
    exchange on the sales items.
  2. We will arrange the courier free of charge in the unlikely event that any items you have
    ordered from us are damaged or defective, or if the item delivered is different from what you
    had ordered.
  3. If we find that the product has not been returned to us in full resalable condition, we reserve
    the right to refuse a refund/exchange on the item.
  4. We will refund the delivery charge when a product is incorrect, faulty or damaged, but not
    when a product is simply unwanted.
  5. Please note that the above policies are subject to change by the Management of Mellissa
    Fashions (PVT) Ltd at any time without prior notice to the customer.